Aurax Support

We're here to help.

Contact us

Email aurax.app@gmail.com. We aim to reply within 24 hours.

Frequently asked

How accurate is the scan?

Aurax uses AI vision on the selfie you provide. If a photo is unclear, we ask you to retake it rather than guess.

Do my scores change randomly?

Your score is derived from your photo's measured geometry, so it stays stable for the same photo. Lighting, angle, and expression move the number — not chance.

How do I cancel my subscription?

On iPhone or iPad, use your Apple Account subscription settings. On Android, use Google Play subscriptions. Deleting Aurax or deleting your Aurax account does not cancel a store subscription.

How do I get a refund?

Refunds are handled by the store that processed your purchase. For Apple purchases, visit reportaproblem.apple.com. For Google Play purchases, use Google Play's refund request flow.

How do I delete my account and data?

In Aurax, open Profile → Privacy & data → Delete my account. If you cannot access the app, follow the instructions on our Account & Data Deletion page.

Is my data private?

Yes. Photos are stored privately, daily progress photos auto-delete after 30 days, and you can delete your photos or entire account anytime in Profile → Privacy & data. See our Privacy Policy.

How old do I need to be?

Aurax is for users aged 13 and up. See our Terms of Service.